Few companies in each industry share the elite class of innovating the industry as a whole. When it comes to Prison technology industry, I can confidently say that it is Securus Technologies. It is a firm based in Dallas and founded in the year 1986 with a mission of revolutionizing the prison technology and incarceration services. When I analyze the achievements of Securus, I can confirm that it is due to the commitment of its leadership to provide innovative solutions and world-class service helped the company to grow bigger and become the industry leader. The firm covers all the major prisons in the United States, Mexico, and Canada.
Securus provides its world-class services to over 2,500 correctional centers across the three countries and reportedly serving the needs of more than one million inmates in the North America. I must say that the commitment towards technology innovation is making the firm different from others in the industry. Securus spent nearly $600 million during the last three years for focusing on improving the technology, acquisitions of services and firms, patent registration and acquisition, and more. In addition to that, Securus ensures that it provides excellent and highly responsive customer service that becomes a crucial parameter in the customer experience and long-term relationship.
Due to its unique solutions in the investigation, corrections, public safety, monitoring, and more, the prison technology company receives thousands of letters from jail authorities appreciating the firm’s efforts. Last year, Securus published some of those letters, by hiding the identity, due to the demand from the news reporters. Many of those letters praised how effective the call monitoring service given by Securus and revealed many crimes got solved by the information taken from it. Interestingly, it even helped the authorities to catch some corrupt staff members. The authorities also appreciated the efforts of Securus in the development and deployment of sophisticated technology capabilities.